Terms & Conditions
Hey there, savvy shopper! 🎉
We know, we know, reading terms and conditions is about as exciting as watching paint dry. But trust us, when it comes to The Soul Garden, our Ts and Cs are anything but boring. We promise, you won't be dozing off halfway through this page!
Now, we get it. Terms and conditions are usually filled with legal jargon and mind-numbing details. But here at The Soul Garden, we like to do things a little differently. We believe in keeping things simple, straightforward, and most importantly, fun!
So, without further ado, here are the terms and conditions that you'll actually want to read:
1. Honey Happiness 🍯
We know our honey products are the bee's knees, but please, try not to swim in your honey jar. We can't be held responsible for any sticky situations that may arise!
2. Personal Care Bliss 🧼
Our soaps, lotions, and skincare items are designed to make you feel like royalty. But remember, they’re for external use only! We can’t be liable for any magical transformations or fairy tale-like experiences.
3. Sweet Treats Delight 🍬
Our organic, local, and homemade sweets and treats are sure to make your taste buds dance. Just a friendly reminder: they're not for sharing with pets, no matter how much they beg. We can't be responsible for any puppy eyes or kitty tantrums!
4. Household Essentials & Crochet Magic 🏡🧶
Our household essentials and handmade crochet products are crafted with love and care. Treat them gently, and they'll make your home cozy and charming. But no, our crochet bags are not meant to carry bricks!
5. Marketplace Marvel 🌍
Our store is an online marketplace for local South African vendors/sellers to showcase their fantastic products. This means when you shop with us, you’re buying directly from different vendors based all across South Africa.
When you buy products from multiple vendors, you’ll receive separate deliveries from each seller via a local courier. This is because The Soul Garden does not stock these products ourselves. As a result, the shipping cost will increase when buying from multiple vendors. Please keep this in mind when you see the shipping calculation at checkout. As we grow, we aim to start consolidating orders to economise on shipping. Stay tuned for more exciting updates!
6. Return Policy: The Soul Garden Shuffle 💃
While we strive for perfection, we understand that sometimes things just don't work out. If you're not completely satisfied with your purchase, don't worry! We offer a hassle-free return policy that will have you doing the happy dance (or the funky chicken, if that's more your style).
Simply reach out to our customer support team within 7 days of receiving your goodies, and they'll guide you through the return process. Just make sure the items are in their original condition because we can't accept returns on used soaps or half-eaten treats.
7. Shipping: The Fast and the Fabulous 🚚
We know you're eager to get your hands on our fabulous products, so we've got your back! Our shipping process is as swift as a cheetah on roller skates. Okay, maybe not that fast, but close enough.
Once you place your order, our team of dedicated elves (yes, we have elves) will work their magic to get your goodies to you as quickly as possible. Please allow 2-3 business days for processing and an additional 2-4 business days for shipping. And don't worry, we'll keep you updated every step of the way.
8. Privacy: Your Secrets Are Safe with Us 🔒
We value your privacy like a squirrel values its stash of acorns. Rest assured, any personal information you provide during the checkout process will be kept under lock and key. We won't share it with anyone, not even our moms (and they're pretty trustworthy).
9. Your Account 🛡️
Create with Care: When you create an account with us, you must provide information that’s accurate and complete. No fake names or funny business! Guard Your Password: Keep your password safe and sound. If you think someone else knows it, change it ASAP. We’re not responsible for any mischief that happens because of lost or stolen passwords.
10. User Conduct 🌟
Play Nice: Be respectful and courteous. No offensive or harmful behaviour. If you break the rules, we might have to ban you, and that would be sad. Reviews and Comments: We love hearing from you! Just keep it honest and appropriate. We reserve the right to remove any content we find unsuitable.
11. Changes to Terms 📜
Stay Updated: We may update these Terms and Conditions from time to time. When we do, we’ll post the new version on our site. Keep an eye out for changes!
12. Contact Us 📞
Got Questions?: If you have any questions or concerns about these Terms and Conditions, feel free to contact us at info@thesoulgarden.co.za. We’re here to help!
And there you have it, the terms and conditions that won't put you to sleep faster than counting sheep. We hope you enjoyed this little journey through our quirky world of legalese.
If you have any questions or just want to say hi, feel free to reach out to our friendly customer support team. Happy shopping! 🌿✨