Welcome to the The Soul Garden's FAQ! 🎉

Here, we’ve compiled answers to all your burning questions about our fabulous products. Let’s dive right in!

1. What kind of products do you sell? 🛍️

At The Soul Garden, we currently specialise in:

• Honey Products: From raw honey to honey-infused skincare items and sweet treats, our selection is pure, natural, and delicious.
• Personal Care Products: Discover our range of handmade soaps, lotions, and other skincare essentials crafted with natural ingredients.
• Clay Earrings: Explore unique, handmade clay earrings that add a touch of elegance and creativity to any outfit.

Our goal is to add a dash of fun and flair to your everyday life!

We're always updating our product and category ranges, so keep and eye on our new releases

2. Who are your sellers? 🤝

Our sellers are like our partners. They are our creators pumping blood through our store. Together, The Soul Garden helps to bring the seller forward and provide the buyer (you) a beautiful place and smooth experience to buy unique and locally sourced products from within South Africa, and even have it brought to your doorstep! 

3. How can I become a seller on The Soul Garden? 🌱

We're always looking to partner with passionate artisans and creators. If you’re interested in becoming a seller, please visit our Vendor Qualifying page and fill out the form to see if you qualify. We’ll review your submission and get back to you with the next steps. Join our community and share your unique products with our growing customer base!

4. How do I place an order? 🛒

Placing an order is as easy as pie! Just browse our collections, add your favourites to the cart, and hit that checkout button. Voilà! You’re on your way to receiving some awesome goodies.

5. Do you ship internationally? ✈️

Currently, we only ship within South Africa. But who knows? We might spread our wings and start shipping worldwide soon. Stay tuned!

6. How long will it take to receive my order? ⏳

Our standard shipping takes 3-7 business days. If you’re in a hurry, we offer express shipping which takes 1-3 business days. We promise it’s worth the wait!

7. What if I receive a damaged item? 😢

Oh no! We’re really sorry if this happens. Please contact us immediately at returns@thesoulgarden.co.za, and we’ll make it right. Don’t forget to include a photo of the damaged item so we can sort it out faster than you can say “replacement!”

8. Can I return or exchange my order? 🔄

Yes, you can! Check out our Return & Refund Policy for all the deets. We want you to be 100% happy with your purchase.

9. How can I track my order? 📦

After your order ships, you’ll receive a tracking number via email. You can use it to track your order’s journey from our door to yours.

10. Can I pay online for my order? 💳

Absolutely! We have online payment methods available for you to make this checkout process as smooth as possible. Should you experience any difficulties during this process, please email us at support@thesoulgarden.co.za

11. How can I contact customer support? 📞

We’re here to help! You can reach us at support@thesoulgarden.co.za or info@thesoulgarden.co.za. We’re always happy to chat and assist with any questions or concerns.

12. Do you have any promotions or discounts? 💸

Who doesn’t love a good deal? Sign up for our newsletter to stay in the loop about our latest promotions, discounts, and special offers. Trust us, you don’t want to miss out!

13. Are your products environmentally friendly? 🌍

We care about our planet just as much as you do! We strive to offer products that are eco-friendly and sustainably sourced.

14. Can I customize my order? 🖌️

We love creativity! For customised orders, drop us a line at info@thesoulgarden.co.za, and we’ll see what magic we can whip up together.

15. Do you collaborate with influencers? 📸

Yes, we do! If you’re an influencer who loves our products, reach out to us at info@thesoulgarden.co.za. Let’s create something awesome together!